Refund policy via2go

Refund Policy VIA2GO

Overview

Thank you for choosing our food delivery service! We are committed to providing you with a delightful dining experience. This Fulfillment Policy outlines our refund and cancellation policies to ensure transparency and clarity for our customers.

1. Eligibility for Refunds

   - Due to the nature of food products, we are unable to offer refunds for orders once they have been delivered.

   - If there is an issue with your order, such as missing items or incorrect orders, please contact us within 24 hours of delivery for resolution.

2. Process for Requesting a Refund

   - To report an issue with your order, please contact our customer service team at [info@via2go.com/2127862196].

   - Provide your order number, details of the issue, and any relevant photos to expedite the resolution process.

   - We will assess your situation and determine if a refund or replacement is warranted.

3. Refund Processing Time

   - If a refund is approved, it will be processed back to your original payment method through Stripe within 5-7 business days.

 

Cancellation Policy

1. Order Cancellation

   - You may cancel your order within 15 minutes of placing it. After this period, we cannot guarantee cancellation as preparation for your order may have already begun.

   - To cancel your order, please contact our customer service team as soon as possible.

2. Cancellation Process

   - Provide your order number and request for cancellation via email or phone.

   - If your order is already in preparation or has been dispatched, you will need to follow our refund policy upon receiving the order.

Payment Processing

- We utilize Stripe as our payment processor to ensure secure transactions. All refunds will be processed through Stripe back to your original payment method.

- For further information about Stripe's payment processing or refund policies, please refer to their official website.

Changes to Policy

- We reserve the right to update or modify this policy at any time. Any changes will be effective immediately upon posting on our website.

 Contact Us

For any questions regarding our Fulfillment Policy, please reach out to our customer service team at [info@via2go.com/2127862196]. We are here to assist you!

By placing an order on our website, you acknowledge that you have read and understood this Fulfillment Policy. Thank you for choosing us for your food delivery needs!